International Order Policy

Welcome to Karigar Valley, your go-to place for beautiful handcrafted products. We’re excited to bring the art of Indian craftsmanship right to your doorstep, offering a smooth and easy shopping experience from the comfort of your home. With a strong commitment to quality, we’re proud to serve customers around the world, working with DHL to ensure your order arrives safely and on time.

Payment Options:

We offer a variety of secure payment options to make your international shopping experience as convenient as possible. You can easily complete your purchase using Debit/Credit cards or PayPal during checkout. If you prefer Bank Transfer, we’re happy to assist and guide you through the process to ensure a smooth transaction.

Shipping Charges:

At Karigar Valley, we believe in transparent pricing. During the checkout process, the international shipping costs will be automatically calculated based on your location and order details, so you know exactly what to expect. Your satisfaction is our priority, and we are committed to providing a hassle-free shipping experience.

Order Processing:

We understand the importance of timely delivery, and we strive to process your order within 2-4 working days. Delivery times may vary based on your location, but you can generally expect your order to arrive within 3-5 days after dispatch. We work diligently to minimize delays and ensure that your products reach you as quickly as possible.

Dispatch:

We aim to dispatch in-stock products within 2-4 working days of your order. While delays are rare, they can occur due to unforeseen circumstances. For customized orders, the dispatch timeline will depend on factors like design, size, and material choices, but we’ll keep you updated throughout the process.

Communication:

Once your order is dispatched, our trusted partner, DHL, will send you email and phone notifications with tracking information, keeping you informed every step of the way. If there are any delays or issues with your shipment, please don’t hesitate to reach out to us—we’re here to help!

You can contact us via email at business@karigarvalley.com or by calling (+91) 9151318220. We're committed to assisting you promptly to ensure your satisfaction.

Shipping Notification:

You’ll receive timely updates from DHL regarding the status of your order. Once your package is on its way, DHL will notify you through the email and phone number provided during checkout, ensuring you can easily track your order and anticipate its arrival.

Customer Support:

If you have any questions or need assistance, our dedicated team is ready to help. Reach out to us at info@karigarvalley.com, and we will get back to you within 24 hours, Monday to Saturday, from 10:00 AM to 6:00 PM (IST). We are here to ensure that your experience is smooth and satisfying.

Exchange/Return Policy:

Due to the complexities of international shipping, we regret to inform you that we are unable to accept exchanges or returns for international orders. We kindly ask that you review your order details carefully before finalizing your purchase. If you have any questions regarding size or product specifications, please reach out to us before placing your order. Our team is always ready to assist you in selecting the perfect items.

Order Fulfillment:

Please note that international orders will be dispatched only when all items in your order are ready for shipment. We do not practice partial dispatches to ensure you receive your entire order in one go.

Import Duties and Taxes:

As the recipient, you are responsible for any import duties, customs fees, VAT, or local sales taxes that may be levied by your country. These charges vary by location and are necessary for customs clearance upon the arrival of your package.

Customs Clearance:

To ensure a smooth customs process, our delivery partners are authorized to collect duties on your behalf. This collaboration helps to speed up clearance, and you can settle any charges directly with them, ensuring that your order reaches you without unnecessary delays.

Thank you for choosing  Karigar Valley. We’re excited to share the beauty of Indian craftsmanship with you, and we’re here to make your shopping experience as delightful as possible!