At Karigar Valley, your satisfaction is our top priority. We strive to exceed your expectations by providing exceptional service and ensuring a flawless shopping experience, backed by our commitment to delivering high-quality products.

While we do our best to ensure that all items are delivered in perfect condition and exactly as ordered, we understand that mistakes can occasionally happen. Please note that we generally do not accept returns or exchanges for items that meet the expected criteria.

Also, please be aware that purchases made during sales or promotional offers are not eligible for cancellations or refunds.

If you receive a defective or incorrect product, or if your item was damaged during transit, please contact our Support team within 24 hours of delivery. 

You can reach us for returns or exchanges at (+91) 9151318220, Monday to Saturday, between 10:00 AM and 6:00 PM (IST). Alternatively, you can email us at support@karigarvalley.com. When reaching out, please include your order number, transaction date, and delivery address. For quicker resolution, we’d also appreciate it if you could send images of the damaged or defective item to support@karigarvalley.com.

Once we receive your inquiry, our support team will investigate the issue and aim to respond within 48 working hours. We’re committed to resolving your concern as quickly as possible.

Please ensure the product is returned in its original packaging, undamaged and securely packed to avoid any further damage during transit.

At Karigar Valley, we are dedicated to addressing all customer concerns with care and attention to detail, always striving to maintain the highest standards of service and product quality.